FAQ’s



General

Is Silpada back?
Yes, in November 2016 Silpada re-launched under the ownership of Richline Group Inc., a Berkshire Hathaway Inc. company, based in New York, New York.

Do you have a rep program?
We have initiated a Brand Ambassador Pilot Program with a small number of Silpada’s top-selling former representatives. The Ambassadors are digitally promoting jewelry to their customers (‘Silpada Insiders’), who receive exclusive perks. Over the next several months, we will be evaluating the pilot program before offering the opportunity to additional Silpada representatives. If you would like to be placed on the program’s waitlist or are interested in finding out more information, please email us at ambassadorwaitlist@silpada.com.

How do I become a Silpada Insider? What type of perks will I receive?
Insiders receive a sitewide 15% discount on all full-price jewelry, get first dibs on new collections before they are launched to the general public and enjoy exclusive flash sales. We would be happy to match you with an Ambassador who will allow you to enjoy the benefits of the program. Please email ambassadorwaitlist@silpada.com.

I’m currently a Silpada Brand Ambassador. If I have questions about the program, who should I email?
We’d be happy to answer any questions you may have. Please email us at ambassador@silpada.com for program support.

Do you still offer a lifetime warranty?
We are honoring Silpada’s lifetime warranty on past purchases until September 2017. All new purchases will come with a one-year warranty against manufacturer defects.

Will you be offering all of the old Silpada styles?
Our aim is to bring back the finest quality 92.5% sterling silver pieces that you know and love. Currently, our inventory consists of many Silpada favorites as well as a brand new collection.

Can I order a catalog?
Silpada is back as a web-based business. Although we won’t have catalogs at this time, we will be adding jewelry to our site periodically, so please check back frequently to browse fresh styles.



Shipping

How much does shipping cost?
We offer free USPS First-Class shipping on all orders within the United States. You can also choose FedEx 2Day delivery for a flat rate of $10 per order.

Do you ship to Canada?
Yes, we do ship to Canada. For more information about Canadian shipping, please click here.

Do you ship to APO addresses?
Yes, we do ship to APO addresses. We recommend placing your order at least two weeks prior to your needed delivery date.



Payment & Billing

What forms of payment do you accept?
Currently, we accept MasterCard, Visa, American Express, and Discover.

Is it safe to use my credit card on your site?
We offer 128-bit encryption to protect all information online, which is consistent with industry practices. Please refer to our Terms & Conditions for more details.

Do you charge sales tax?
Sales tax will be charged on total merchandise for orders shipped to: AL, AR, AZ, CA, CO (state & special jurisdiction only), CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

Do you accept cashier's checks or money orders?
No, we do not currently accept cashier's checks or money orders.

When is my credit card charged?
Your credit card will be charged at the time of order.

Do you price match if an item I purchased is later reduced?
All prices are final and we do not price match.



Returns

How do I return my purchase?
We offer a 60 day satisfaction guaranteed return policy for all jewelry in its original condition with proof of purchase. Once your piece is returned, we will provide a full refund. The only fee you are responsible for is the return shipping. For assistance with a processing a return, please click here.

How long will it be before I am refunded?
After we receive your returned order, we will inspect it and issue a credit within 3 to 5 business days. Your card issuer will determine how long the money takes to be refunded to your bank account.

I would like to return a gift that was sent to me. How do I do that?
For assistance with a processing a return, please click here.

What if I have an issue with an old Silpada purchase?
To request a return for a manufacturer’s defect on a legacy order purchased prior to Silpada’s November 2016 re-launch click here. For any other questions on legacy orders, please reach out to us at legacy@silpada.com. For all other inquiries, please email service@silpada.com.