Frequently Asked Questions



General

Is Silpada back?
Yes, in November 2016 Silpada re-launched under the ownership of Richline Group Inc., a Berkshire Hathaway Inc. company, based in New York, New York.

Do you have a rep program?
We have initiated a Brand Ambassador Pilot Program with a small number of Silpada’s top-selling former representatives. The Ambassadors are digitally promoting jewelry to their customers (‘Silpada Insiders’), who receive exclusive perks. Over the next several months, we will be evaluating the pilot program before offering the opportunity to additional Silpada representatives. If you would like to be placed on the program’s waitlist or are interested in finding out more information, please email us at ambassadorwaitlist@silpada.com.

How do I become a Silpada Insider? What type of perks will I receive?
Insiders receive a sitewide 15% discount on all full-price jewelry, get first dibs on new collections before they are launched to the general public and enjoy exclusive flash sales. We would be happy to match you with an Ambassador who will allow you to enjoy the benefits of the program. Please email ambassadorwaitlist@silpada.com.

I’m currently a Silpada Brand Ambassador. If I have questions about the program, who should I email?
We’d be happy to answer any questions you may have. Please email us at ambassador@silpada.com for program support.

Does your jewelry come with a warranty?
Yes, all purchases come with a one-year warranty against manufacturing defects.

Will you be offering all of the old Silpada styles?
Our aim is to bring back the finest quality 925 sterling silver pieces that you know and love. Currently, our inventory consists of many Silpada favorites, as well as brand new collections.

Can I order a catalog?
Silpada is back as a web-based business. Although we won’t have catalogs at this time, we will be adding jewelry to our site periodically, so please check back frequently to browse fresh styles.

Do you have gifting options available?
At this time we do not have any special gifting options available (such as gift receipts, gift wrap or gift messages), however, we hope to offer these features in the future.

Am I able to purchase a single earring if I lose one?
Currently, all earrings must be purchased as a pair.

Does Silpada offer jewelry accessories?
Yes! We offer cleaning cloths, earring backs, ring adjusters and necklace extenders. You will be given the option to purchase these items as add-ons to your shopping cart before checkout.

Is there a way to receive less communication/emails from Silpada without unsubscribing?
We plan on launching an email preference center in the coming months, which will allow you to control the frequency of correspondence. Please stay tuned!

I’d like to get in touch with a member of your Customer Care team. Is there a number I can call?
Yes, to reach us by phone, please call 844-278-1878. Our phone line is open between the hours of 9 a.m. and 5 p.m. ET, Monday through Friday. You can also send us an email at service@silpada.com.



Shipping

How much does shipping cost?
We offer free USPS First-Class shipping on all orders within the United States. You can also choose FedEx 2Day delivery for a flat rate of $10 per order (U.S. only).

Do you ship to Canada?
Yes, we do ship to Canada. For more information about Canadian shipping, please click here.

Do you ship to APO addresses?
Yes, we do ship to APO addresses. We recommend placing your order at least two weeks prior to your needed delivery date.



Payment & Billing

What forms of payment do you accept?
Currently, we accept MasterCard, Visa, American Express and Discover.

Is it safe to use my credit card on your site?
We offer 128-bit encryption to protect all information online, which is consistent with industry practices. Please refer to our Terms & Conditions for more details.

Do you charge sales tax?
Sales tax will be charged on total merchandise for orders shipped to: AL, AR, AZ, CA, CO (state & special jurisdiction only), CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

Why am I being charged sales tax if you do not have a physical presence within my state?
We are required by law to charge sales tax on any orders shipping to a state where sales exceeded $10,000 during the preceding four calendar quarters.

Do you accept cashier's checks or money orders?
No, we do not currently accept cashier's checks or money orders.

When is my credit card charged?
Your credit card will be charged at the time of order.

Do you price match if an item I purchased is later reduced?
All prices are final and we do not price match.



Returns

How do I return my purchase?
We offer a 60 day satisfaction guaranteed return policy for all jewelry in its original condition with proof of purchase. Once your piece is returned, we will provide a full refund. The only fee you are responsible for is the return shipping. Please be sure to include full postage. Due to high volume, packages received without the proper amount of postage applied may be subject to significant processing delays, or may be returned to sender by USPS. For assistance with a processing a return, please click here.

How long will it be before I am refunded?
After we receive your returned order, we will inspect it and issue a credit within 3 to 5 business days. Your card issuer will determine how long the money takes to be refunded to your bank account.

What if my jewelry breaks?
All purchases come with a one-year warranty against manufacturer defects. If your piece breaks within this window, please email a picture of it, along with as many details as possible (order number, piece name or style number, your name, address and contact info), to service@silpada.com. If we have the piece in stock, we will ship you a replacement, free of charge. If we do not currently have it in stock, we are happy to ship you a comparable piece, or offer you a full refund.

I would like to return a gift that was sent to me. How do I do that?
For assistance with a processing a return, please click here.